As a 4PL provider, efm provides a diverse range of services by combining technology, consulting and brokered 3PL service capabilities to execute the complete supply chain process for its customers. Efm also provides warehousing services to its customers (our products and services).
What PI do we collect?
'Personal Information' is information or opinion about an identified individual, or an individual who is reasonably identifiable. We may collect and hold PI such as your name, phone number or mobile telephone number, email, IP address, physical address, occupation, financial information, employment history, gender, professional qualifications, licences held, residency status, date of birth, criminal records, tax file numbers, forklift or driver’s licence or passport numbers, telematic and other fatigue management information collected from our vehicles, and bank details. We may also collect financial information, including credit reports and related credit information and credit eligibility information, information about your income, bank(s) or financial circumstances and other information we need to verify you. Some of our premises have closed circuit TV systems or other monitoring devices which may record you if you visit our premises, for security and safety purposes.
Our policy is to only collect your sensitive information (such as health information of prospective and current employees) where it is reasonably necessary for our functions or activities and either you have consented, or we are required or authorised under law to do so.
How we collect your PI
We collect your PI as part of us offering or providing our products or services. This includes when you provide your PI to us via our website, during phone or video calls (calls may be recorded for training and/or quality purposes, including transcripts), when you apply for credit terms, or otherwise via customer dealings or enquiries. We may also collect PI when you create an account with us or use our technology such as our warehouse and/or freight management systems (including those licenced to us by third parties) (“Systems”). Generally, we collect your PI directly from you, but we may also collect your PI from other people or organisations if you have given consent to do so.
We may collect PI through third parties, including from recruiters or, if you have an item sent to you by someone who uses our services. For example, when you send an item using our services or someone else sends an item using our services that is addressed to you, we will receive the details of the item including the weight and dimensions of the item and other shipping information, including the sender and recipient details. This information allows us to provide our products and services and to respond to queries from the sender.
We may also collect credit-related information from credit reporting bodies (see details in our Credit Reporting Policy below) or from other credit providers where permitted by the Privacy Act.
Why do we need your PI?
We only collect or hold your PI where it is reasonably necessary for our business functions or activities.
In particular, we need your PI to provide you with our products and/or services which includes communicating with you (such as via direct marketing) about our products and/or services, for quality or training purposes, administrative purposes including administering your account with us, creating and updating our database(s), invoicing, billing & debt recovery functions, to resolve disputes, ensuring compliance with our contractual and other legal and regulatory obligations, bring and defend legal claims, to determine if we will accept your credit application and any guarantees provided, assessing credit worthiness, reviewing existing credit terms, internal record-keeping, internal management purposes, and administering our relationship with you including by responding to your enquiries (Main Purposes).
How do we use your PI?
By submitting your PI to us, you consent to us using your PI for:
(a) the Main Purposes;
(b) any purpose related to one of the Main Purposes, and any purpose that could reasonably be expected at the time your PI was collected (Secondary Purpose);
(c) any purpose to which you otherwise consent (including as disclosed to you in an information collection statement at the point where we collect your PI); and
(d) any other purpose required or authorised by law (including the Heavy Vehicle National Law and Regulations and Australian Privacy Laws).
If you do not consent to our collection and use of your PI, we may not be able to carry out some or all of the Main Purposes, or provide you with products, services or information.
Secondary Purposes may include: providing you with or improving and maintaining our products or services (which includes accessing call recordings and/or transcripts of call recordings for training and quality purposes); sending you direct marketing about our products or services, deals and promotions; conducting customer surveys; managing our relationship with you; monitoring how you interact with us on our website or other contact points and helping you to complete an activity that you have chosen to undertake.
We may use certain non-personally identifiable information (such as anonymous usage data, IP addresses, browser type etc.) to improve the user experience, quality and design of our products and services, our website or our Systems (and including the security and stability of our website or Systems), and to help us better understand the needs of our customers so that we and third parties can better develop products and services for you, create new features, promotions, functionality and services by storing, tracking, analysing and processing user preferences and trends as well as user activity and communications. We may also disclose your PI to other businesses owned by us for use in the manners described above. We utilise 3rd party platforms to provide anonymised analytics and insights regarding platform and website performance and usage patterns of users.
Can you remain anonymous or use a pseudonym?
We will, if practicable, allow you to use a pseudonym or to not identify yourself (unless this is impractical or against the law (including the Australian Privacy Law).
In some instances, if you do not provide us with certain PI we may not be able to provide you with the relevant product, service or information. This may have an effect on whether we can begin or continue a relationship with you or provide our products and services to you.
What disclosures will we make?
Generally speaking, we will disclose your PI for the Main Purposes. We may also disclose your PI for the Secondary Purposes, any purpose to which you otherwise consent (including as disclosed to you in any information collection statement at the point where we collect your PI) and any other purpose required or authorised by law (including the Australian Privacy Laws).
We may disclose your PI to our related entities (including any directors or shareholder that may reside outside of Australia, including in countries such as Singapore), our professional advisors (including lawyers, accountants and auditors), credit-reporting bodies for identity checking and credit related purposes such as credit-worthiness (for more information see the Credit Reporting Policy below) and to our partners, suppliers and distributors in order to assist us in providing our products or services to you.
Some of our service providers, or the services they provide (like cloud storage services), or our directors or shareholders may be based outside Australia. In order to protect PI, we take care where possible to work with service providers who we consider maintain acceptable standards of data security compliance and we do our part to meet those standards as they apply to us. By providing us with PI, you consent to PI being used, stored and disclosed overseas (and acknowledge that no additional obligations that may apply to the overseas disclosure of personal information under Australian Privacy Laws will apply).
Is your PI confidential and secure?
We take all reasonable steps to keep the PI we hold secure and to ensure it is protected against misuse, loss, unauthorised access, modification or inappropriate disclosure. We may hold PI in both hard copy and electronic forms or other recorded forms and will do so in secure systems accessible only to authorised personnel.
Do we use “cookies”?
Using other sites
Contacting us about privacy and accessing your personal information
You can access your PI subject to certain limitations under the Australian Privacy Law. In most cases, a summary of your PI is available free of charge. We encourage you to contact us to update your PI to ensure that it is accurate, current and complete. We will take reasonable steps to process your request.
As a security measure, we may require you to confirm your identity before access to your PI is granted. If necessary, reasonable costs may be charged to you in accessing your PI, subject always to the Australian Privacy Law.
If you have a question or want to make a complaint about how we handle your PI, please contact us using the details below. We will review all queries and complaints received and will respond to each query/complaint upon due consideration (which may require further information from you). We will, where reasonably possible, take steps to investigate and resolve complaints within 30 days. If we need more time, we will notify you about the reasons for the delay and seek to agree a longer period with you (if you do not agree, we may not be able to resolve your complaint). If we cannot resolve a complaint related to your PI, you may contact the Office of the Australian Information Commissioner (“OAIC”) directly.
We can be contacted via:
Phone: 1300 769 605
Post: efm Logistics Services Group Pty Ltd, Attention: Chief Executive Officer, Morris Moor, Ground Floor, 1 Cochranes Road, Moorabbin, VIC 3189
Or for more information about privacy issues in Australia and protecting your privacy, please visit the OAIC website at www.oaic.gov.au.
Last updated: 24 March 2022
Credit Reporting Policy
We may provide credit as contemplated in the Privacy Act to our customers in connection with our products and services (for example, credit term accounts). We therefore may collect credit information and credit eligibility information about you or give this information to credit reporting bodies as set out in the Privacy Act 1988. Our Credit Reporting Policy sets out how we manage that information.
Credit Reporting Policy
This credit reporting policy relates to Freight Management Holdings Pty Ltd (ACN 144 724 532) and its related bodies corporate including efm Logistics Pty Ltd (ACN 144 724 685) and Flip Group Technologies Pty Ltd (ACN 607 246 042) (efm, we, us, our) that are deemed to be credit providers or affected information recipients for the purposes of the Privacy Act 1988 (Cth).
What credit information and credit eligibility information do we collect?
Credit information can include (a) identification information; (b) information relating primarily to your credit related dealings with us and covers various types of information that can be collected by Credit Reporting Bodies (“CRBs”) that report on consumer credit worthiness including your or your guarantees’ financial position; (c) financial information relating to companies seeking credit terms, directors, partners, trustees, sole traders and any person who acts or proses to act as a guarantor; (d) basic information about your credit account including repayment history information; (e) historical solvency information of directors, partners, trustees, sole traders or managers associated with a business applying for credit (f) details about information requests we make about you to CRBs, (g) information about certain overdue payments, serious credit infringements; and (h) various publicly available information like bankruptcy and credit-related court judgements.
Credit eligibility information is information equivalent to the types set out above that are generally obtained from CRBs. This information relates primarily to your dealings with other credit providers (i.e. banks, other financial institutions and entities that may provide you with credit in connection with their goods or services). It may also include certain credit worthiness information that is derived from data collected from a CRB or other credit reporters.
How do we use and disclose your credit information and credit eligibility information?
Credit information and credit eligibility information disclosed to us is principally used for in connection with your application for credit to assess that application and for the ongoing management of a credit account and otherwise as permitted by law. This may involve any of the following uses:
(a ) processing credit-related applications (including assessing your credit worthiness and assessing credit guarantees (current and prospective)) and includes obtaining consumer and commercial credit reports from CRBs) and managing the ongoing credit that we provide;
(b) assisting you if we think you may be at risk of default;
(c) collecting amounts you may owe us in relation to such credit and dealing with serious credit infringements;
(d) providing or exchanging personal information with any person whose name is provided to us in connection with your application for credit (including trade references);
(e) internal management purposes;
(f) participating in the credit reporting system and providing information to CRBs as permitted by the Privacy Act 1988;
(g) dealing with complaints or regulatory matters relating to credit or credit reporting; and
(h) as required or permitted by the Privacy Act 1988 or another law.
We may disclose your credit information to CRBs who may then include that information in credit reports they provide to other credit providers to assist those credit providers assessing your credit worthiness.
We may disclose your credit information to our debt recovery agents, who may use this to assist us in recovering debt owed to us.
Credit reporting bodies to who we may share credit –related personal information include:
(b) Equifax Australian Group Pty Ltd (formerly known as Veda), PO Box 964, North Sydney NSW 2059, Tel: 138332, www.mycreditfile.com.au/
(c) Experian Australia Credit Services Pty Ltd, Level 6, 549 St Kilda Road, Melbourne VIC 3004, Tel: 1300 784 684, www.experian.com.au
(e) Illion Australia (formerly trading as Dun and Bradstreet (Australia) Pty Ltd), 479 St Kilda Rd, Melbourne VIC 3004, https://www.creditcheck.illion.com.au/, Telephone: 1300 734 806
These CRBs are each required to have a policy which explains how they will manage your credit-related personal information. To view the policy of any of these CRBs please visit the relevant CRB’s website and follow the "Privacy" links, or you can contact them directly for further information.
We may also disclose credit related personal information to our debt recovery agents, who may use this to assist us in recovering debt owed to us.
Accessing and correcting your credit information or credit eligibility information
How do you make a complaint?
We will, where reasonably possible, take steps to investigate and resolve complaints within 30 days. If we need more time, we will notify you about the reasons for the delay and seek to agree a longer period with you (if you do not agree, we may not be able to resolve your complaint). If we cannot resolve a complaint related to your PI, you may contact the Office of the Australian Information Commissioner (“OAIC”) directly.
Statement of Notifiable Matters under the Credit Reporting Privacy Code
Under the Credit Reporting Privacy Code, there are several ‘notifiable matters’ that we are required to disclose to you at or before the time of collecting personal information that is likely to be disclosed to a credit reporting body.
Those matters are:
(a) the credit reporting body may include the credit information we provide to it in reports, which it then provides to other credit providers to assist those other credit providers to assess your credit worthiness;
(b) if you commit a serious credit infringement, we may disclose this to a credit reporting body;
(c) you can request a copy of this Credit Reporting Policy by contacting us, or obtain it directly from our website;
(d) you can request a copy of the relevant credit reporting bodies’ credit reporting policy from its website or by contacting them directly by mail. see above details under the section “Credit reporting bodies to who we may share credit –related personal information include:”.
(e) you have the right to access credit information we hold about you, request that we correct the information, and make a complaint, as set out further in the remainder of this Credit Reporting Policy;
(f) you can request a credit reporting body not to use your credit reporting information for the purposes of pre-screening of direct marketing by us, and
(g) you can request a credit reporting body not to use or disclose your credit reporting information if you believe on reasonable grounds that you have been, or are likely to be, the victim of fraud.
Last updated: 24 March 2022